Automating BPH Follow-Up Without Adding Navigator Work

BPH cohorts, reminders, no-show recovery, and follow-up tasks managed through one Clinical-i workflow.

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6

BPH pathways organized

7

Core triggers monitored

SMS 83

First-line outreach

One 83

Exception queue

EXECUTIVE STATEMENT

Executive Statement

Clinical-i applies an identify → engage → close model to high-volume BPH workflows. It detects patients due for UroCuff, PAE follow-up, no-show recovery, and recurring follow-up — then automates routine outreach and sends only exceptions to staff.

BPH work is high-volume, repeatable, and easy to lose in routine schedules. Clinical-i makes the workflow visible, automated, and measurable.

The Case study

From impediment to impact.

Problem Statment

BPH creates repeated testing, procedure, no-show, and follow-up work across a large patient population.
  • Orders, appointments, no-shows, and follow-up needs live across multiple systems.
  • Testing and recovery work gets lost in routine staff work.
  • Staff review lists and make low-value reminder calls.
  • High-volume follow-up becomes difficult to scale.

Consequences

The cost is not only missed care - it is thousands of routine touches that consume clinic capacity.
  • Testing and follow-up delay or remain incomplete.
  • No-shows require repeated manual recovery.
  • Navigators spend time on routine outreach not exceptions.

One Continuous Execution Loop

Our Solution

Clinical-i creates BPH cohorts, automates routine outreach and sends only unresolved work to staff.
  • Identify patients due for UroCuff, PAE or follow-up.
  • Trigger SMS outreach and recovery when needed.
  • Escalate only non-response or exceptions.
Results + Measurability

BPH becomes a measurable workflow — not a static patient list.

Overdue 83

Patients

SMS 83

Outreach

Recovered 83

No - Shows

Done 83

Test / Follow - Up

Measured as patient → activity → time → outreach → scheduled → completed, with trends by provider, navigator, and month.

BPH workflow within urology

One BPH execution model, across the follow-up journey.

The pathway changes. The execution model does not.

What Stays Constant

- Cohort definition
- Trigger logic
- Automated outreach
- Exception queue
- Completion tracking

What changes by workflow

- Trigger type
- Patient message
- Escalation rule
- Follow-up interval
- Closure requirement

Conclusion

Clinical-i helps urology practices scale BPH follow-up without adding navigator work.

  • One workflow connects BPH testing, PAE referrals, no-show recovery, and recurring follow-up.
  • Automation handles routine outreach while staff focus on exceptions.
  • Measurable closure protects access, procedure throughput, and continuity of care.

Clinical

Fewer missed steps
Timely escalation

Operations

Less routine outreach
Exception-based work

Financial

Protects throughput
Makes leakage visible

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Ready to Close the Loop?

Let’s build a care system where every test, follow-up, and communication is tracked — for better care and stronger risk management.

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